Job

Intermediate IT Professional

University of Colorado Denver l Anschutz Medical Campus Office of Information Technology
Available October 27 thru December 31, 2021

https://cu.taleo.net/careersection/2/jobdetail.ftl?job=23371&lang=en

University of Colorado Denver l Anschutz Medical Campus

Office of Information Technology

Intermediate IT Professional

Position # 790386 – Requisition #23371

The Office of Information Technology has an opening for a full-time University Staff (unclassified) Intermediate IT Professional position.


Nature of Work: 

This position is responsible for providing both remote and onsite IT support for staff, students, and faculty at CU Denver, CU Anschutz, and off-campus locations in the divisions of Research Administration or Central Finance and Administration as specified in the Memorandum of Understanding with OIT with those divisions. This position is charged with performing the full range of OIT Service Desk functions by providing assistance to end users, technical staff and management personnel as it relates to daily departmental and end user requests for services and incidental support activities. This position is expected to perform in accordance with the Office of Information Technology’s values and mission.

Jobs in this career family develop, maintain, and support computer systems, software and networks. Functions include enterprise operations, distributed computing, academic computing, research computing, computer hardware and software management, computer networking, telecommunications, systems development, database administration, server administration, website management, programming, desktop support, and help desk operations.

Professionals at the intermediate level are responsible for exercising discretion, analytical skill, personal accountability and responsibility in a wide range of areas including academic, administrative, managerial and student services functions. Work involves creating, integrating, applying and sharing knowledge directly related to a professional field. At the intermediate level, duties may be more limited in scope and are performed with guidance and direction from other professionals.

Examples of Work Performed:

This position is responsible for fulfilling service requests and managing incidents for the OIT Service Desk team. This position is capable of fulfilling requests and managing incidents related to accounts and access, network and telephony, email and messaging, security and compliance, learning management systems, file servers, remote access and computing, and application, software, and hardware support, with minimal supervision and direction. This position will be a point of (Tier II) escalation for technical issues on the Service Desk team. Lastly, this position will be responsible for helping to train and lead development activities with Entry Level IT Professionals on the Service Desk. 

The Intermediate IT Professional will be able to perform the following tasks and duties with minimal direction or supervision:

  • Assisting with coverage, projects, or initiatives within TSS/OIT when available (not actively supporting their assigned division staff). Such activities will not interfere with the primary responsibilities assigned to this role.
  • Perform systems administration duties including, but not limited to, print servers, imaging servers (MDT), Chat Services (Bomgar) and OIT Service Desk file servers.
  • Engage in high-level problem-solving activities to diagnose and troubleshoot complex technical issues and provide innovative solutions to meet customers’ needs.
  • Provide Tier II, onsite support for customers as scheduled:
  • New setup and configuration of Mac and PC computers in accordance with OIT standards and client business needs.
  • Installation, configuration, and incident management for physical hardware on workstations and peripheral devices.
  • Installation, configuration, and incident management for software and applications.
  • Setup and Reconnect Computers moved to new locations
  • Configure user profiles on PC and Mac workstations
  • Identity Management
  • Email Support and Mailbox Administration
  • Inventory management, including consultation and planning for purchasing and procurement.
  • New Employee Technology Onboarding
  • Serve as the Container Manager for organizational units in active directory of departments specified in the Research Administration Memorandum of Understanding.
  • File sharing support and network folder administration
  • Device Security, Encryption Administration, and Support
  • Accounts, access, and Identity Management support
  • Network Printer Administration and Management
  • Install, configure, and troubleshoot encryption software in accordance with CU Denver and CU Anschutz policy.
  • Assist Service Desk staff as a point of escalation for high-level, protracted technical issues.

Salary and Benefits:

The salary range for this position has been established at $54,095-$58,000 and is commensurate with skills and experience.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training.

The above salary range (or hiring range) represents the University’s good faith and reasonable estimate of the range of possible compensation at the time of posting.

Your total compensation goes beyond the number on your paycheck. The University of Colorado provides generous leave, health plans and retirement contributions that add to your bottom line.

Benefits: https://www.cu.edu/employee-services/benefits

Total Compensation Calculator: http://www.cu.edu/node/153125

Diversity and Equity:

The University will provide reasonable accommodations to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at hr.adacoordinator@ucdenver.edu

 The University of Colorado Denver | Anschutz Medical Campus is committed to recruiting and supporting a diverse student body, faculty and administrative staff. The university strives to promote a culture of inclusiveness, respect, communication and understanding. We encourage applications from women, ethnic minorities, persons with disabilities and all veterans. The University of Colorado is committed to diversity and equality in education and employment.

The University of Colorado Denver | Anschutz Medical Campus is dedicated to ensuring a safe and secure environment for our faculty, staff, students and visitors. To assist in achieving that goal, we conduct background investigations for all prospective employees.

 Minimum Requirements

  • Graduation from an accredited college or university with a bachelor's degree. Work experience in the occupational field or specialized subject area of the work assigned to the job may be substituted on a year-for-year basis for the degree.
  • 2 years' experience providing IT support in a Help Desk (remote) and/or a Desktop Support (onsite) environment

Preferred Qualifications

  • Crucial Conversations training.
  • Experience with server and application administration
  • ITIL Foundation Certification

Knowledge, Skills, and Abilities

  • Excellent customer service, interpersonal, and communications skills.
  • Excellent organization and time management skills.
  • Excellent critical thinking, problem solving, and troubleshooting skills.
  • Proven ability to adapt to changing conditions to meet customer support needs.
  • Able to coordinate and resolve complex issues involving numerous stakeholders.
  • Able to work independently as well as a member of a team.
  • Actively promotes OIT values, including Service, Professionalism, Leadership, Innovation, Community, and Excellence.

How to Apply:

Applications accepted electronically: https://cu.taleo.net/careersection/2/jobdetail.ftl?job=23371&lang=en


 


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